Fax Policy

The Library participates in and complies with guidelines of the Iowa Interlibrary Loan Network. It will serve any library which also participates.

1. Types of requests accepted

a. The Library will receive via fax any library requests for photocopies, information, or books. It will fax responses up to 5 pages, Material which are more than 5 pages or which are not rush, may be mailed to the requesting library.

b. Non-Library fax requests (for business or personal patron use) will be accepted up to maximum of 10 pages of transmission. The Library neither serves in place of, nor wishes to compete with a local fax business. The patron will be charged for both sending and receiving according to the following rates below.

c. Library staff may use fax for professional library activities and administrative matters at no charge.

2. Levels of service & turnaround time

a. Both urgent and non urgent requests may be sent via fax.

b. The Library attempts to fill request within a reasonable amount of time or to meet reasonable limits designated by the requesting library. This Library strives to treat incoming fax requests as quick reference, and fill them immediately, for a turnaround   time measured in minutes. The Library will notify the questing library if it is unable to fill the request within the time specified.

c. Local patron recipients of documents will be advised during normal Library hours.

3. Charges

a. Participating libraries will NOT charge other participating libraries for fax requests.

b. If the patron request is for non-library information, the patron will be charged at the current posted fax rate to send and receive.

4. Patrons must pay cash for their fax calls when they are made. No provision is made for billing these calls.

Adopted 12/2005; revised 12/2005; reviewed 03/2009; amended 12/2015

This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.